Refund Policy

Last updated: February 3, 2026

At Talexia, we provide subscription-baseddigital services, including content systems, visual assets, scheduling, andoptional full management. Because our services involve immediate access totools, infrastructure, and resources, the following refund policy applies.

1. General No-Refund Policy

All purchases made through Talexia arenon-refundable, including but not limited to:

Calendar-Only plans
Visual plans and add-ons
Full Management plans
Founder, promotional, or discounted plans

Once a subscription is activated or a paymentis processed, no refunds or prorated refunds are issued for unused time, unusedcredits, or partial billing periods.

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2. First-Time Subscriber Refund Window

To ensure confidence for new customers:

First-time subscribers may request a fullrefund within 7 days of their initial purchase only.
This applies one time per account.
Refund requests must be submitted in writingto support@talexia.ai
withinthe 7-day window.
After 7 days, or for any subsequent billingcycles, the standard no-refund policy applies.

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3. Subscription Cancellation

You may cancel your subscription at any timethrough your account settings.

Upon cancellation:

Your subscription will remain active until theend of the current billing period.
You will not be charged again.
No refunds will be issued for remaining timein the billing cycle.

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4. Billing Errors

Refunds will be issued only in cases ofverified billing errors, such as:

Duplicate charges
Charges after a confirmed cancellation
Incorrect amounts caused by technical issues
Billing issues must be reported within 7 daysof the charge.

Once verified, refunds are typically processedwithin 7–10 business days.

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5. Service Interruptions & Downtime

Talexia does not issue cash refunds fortemporary service interruptions.

However, in the event of a continuous outageexceeding 24 hours that materially affects service availability, Talexia mayissue service credits at its discretion, calculated based on:

Length of the outage
Impact on active services
Service credits have no cash value and arenon-transferable.

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6. Founder & Promotional Plans

Founder pricing, promotional discounts, andspecial offers:

Follow the same refund rules as standardsubscriptions
Are non-refundable
Are forfeited permanently upon cancellationand cannot be reinstated

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7. Free Trials (If Offered)

If a free trial is offered:

You must cancel before the trial ends to avoidbeing charged
Once a trial converts to a paid subscription,the standard refund policy applies

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8. Account Termination

If an account is terminated due to:

Violation of Terms of Service
Abuse of the platform
Fraudulent activity or chargebacks
No refunds will be issued for any remainingsubscription period, and access may be revoked immediately.

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9. Legal Compliance

This policy complies with applicable consumerprotection laws.

If local regulations grant mandatory refundrights, those rights will supersede this policy where required.

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10. Contact

For refund inquiries or billing issues,contact:

support@talexia.ai